Privacy Policy

1. Introduction

The Responsible Gambling Organization (RGO) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We understand the sensitive nature of gambling-related issues and are dedicated to maintaining the highest standards of confidentiality and security.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Account credentials and authentication information
• Self-exclusion requests and related documentation
• Support communications and chat transcripts
• Usage data and website interaction information
• Device information and IP addresses

2.2 Sensitive Information

Given the nature of our services, we may collect sensitive information related to gambling behavior, self-exclusion requests, and recovery progress. This information is handled with the utmost care and is subject to additional security measures.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing self-exclusion services and recovery support
• Processing and managing your account
• Delivering educational content and resources
• Responding to your inquiries and support requests
• Improving our services and user experience
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring platform security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights and safety
• Emergency Situations: In cases where there is imminent risk of harm to yourself or others
• Consent: When you have given explicit consent for specific sharing

5. Data Security

We implement comprehensive security measures to protect your personal information, including:

• End-to-end encryption for sensitive data transmission
• Secure data storage with access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection and confidentiality
• Incident response procedures for data breaches

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings. Essential cookies are necessary for the website to function properly and cannot be disabled.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Self-exclusion records may be retained for extended periods as required by gaming regulations.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: