Terms of Service

1. Acceptance of Terms

Welcome to the Responsible Gambling Organization (RGO) website and services. By accessing or using our website, services, or any content provided by RGO, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Description of Services

RGO provides the following services:

• Self-exclusion programs and support
• Recovery toolkits and educational resources
• Community support forums and peer assistance
• Knowledge hub with gambling addiction information
• Support for friends and family of affected individuals
• Professional guidance and counseling referrals

3. User Eligibility and Registration

3.1 Age Requirements

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement.

3.2 Account Registration

When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our services for:

• Seeking help with gambling-related issues
• Accessing educational resources and recovery tools
• Participating in community support discussions
• Supporting friends and family members
• Professional development and research (with permission)

4.2 Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose or in violation of any applicable laws
• Harass, abuse, or harm other users or staff members
• Share false, misleading, or harmful information
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated systems to access our services without permission
• Distribute spam, malware, or other harmful content
• Violate the privacy or confidentiality of other users
• Promote gambling activities or services

5. Self-Exclusion Services

Our self-exclusion services are designed to help individuals limit their access to gambling activities. By using these services, you acknowledge and agree that:

• Self-exclusion is a voluntary decision and your responsibility
• We will make reasonable efforts to enforce exclusion requests
• You are responsible for avoiding gambling venues and activities
• Exclusion periods may vary and are subject to applicable regulations
• We cannot guarantee complete prevention of gambling access
• Additional support resources are available if needed

6. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining confidentiality. All information shared through our services is subject to our Privacy Policy. We understand the sensitive nature of gambling-related issues and maintain strict confidentiality standards. However, we may disclose information in cases where there is imminent risk of harm to yourself or others, or as required by law.

7. Intellectual Property Rights

All content, materials, and resources provided through our services, including but not limited to text, graphics, logos, images, and software, are the property of RGO or our licensors and are protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission. Educational and personal use of our resources is permitted within the scope of our services.

8. Disclaimers and Limitations of Liability

8.1 Service Availability

We strive to provide reliable services, but we cannot guarantee uninterrupted access. Our services are provided "as is" without warranties of any kind, either express or implied.

8.2 Medical and Professional Advice

The information and resources provided through our services are for educational and support purposes only. They do not constitute medical, legal, or professional advice. Always consult with qualified professionals for specific medical or legal concerns.

8.3 Limitation of Liability

To the maximum extent permitted by law, RGO shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to gambling losses, emotional distress, or other personal or financial harm.

9. User-Generated Content

When you post content on our forums or share information through our services, you grant RGO a non-exclusive, royalty-free license to use, display, and distribute such content for the purpose of providing our services.

You are responsible for ensuring that any content you share does not violate these terms or infringe on the rights of others. We reserve the right to remove content that violates our policies.

10. Termination

We may terminate or suspend your access to our services at any time, with or without notice, for violation of these terms or for any other reason at our sole discretion.

You may terminate your account at any time by contacting us. Upon termination, your right to use our services will cease immediately, but provisions of these terms that by their nature should survive termination will remain in effect.

11. Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of Eswatini, without regard to conflict of law principles.

Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the Eswatini Arbitration Association, unless otherwise required by applicable law.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the updated terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated terms.

13. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. We will replace any invalid provision with a valid provision that most closely approximates the intent of the original provision.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: